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Computer Service Business Opportunity Building Professional Services by Thomas E. Lah, How to build a winning professional services organization. Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. Building Professional Services introduces a complete, practical framework for delivering the full spectrum of professional services--from support and education services to managed, consulting, and productized services. Managing the professional services business at every stage of its lifecycleFocusing on the key factors that drive success: revenue, references, and repeatabilityResponding to the unique challenges faced by professional services in product-based companiesAligning services with the rest of the organizationEstablishing effective metrics and business review processesThe four phases of building a successful professional services organizationFrameworks for organization, project delivery, solutions development, and operational infrastructureCustomer engagement models and workflows Drawing on their experience working with leading technology service providers, the authors cover every aspect of professional services: strategy, tactics, and operations. From financial models to customer relationships, "Building Professional Services" will help you transform the promise of services into a profitable reality. "This book is a significant contribution and a practical guide to a fast-evolving frontier. With clearly expressed views andrecommendations, it will stimulate both thought and action."--David H. Maister, co-author of "First Among Equals""Extraordinary insight into the issues faced when building a professional services business unit at a product company."--Kenneth Coleman, Sr.
Principles of the Business Rule Approach by Ronald G. Ross, The Business Rule Approach represents a major paradigm shift in business-system design and development. Employing a business-driven approach, the use of business rules has been proven to enhance the effectiveness, flexibility, and efficiency of business systems. The technology is appropriate for any kind of organization, and is especially well suited for development in the rapidly expanding Web services industry. Written by the world's leading expert in business rules theory and technology, "Principles of the Business Rule Approach is appropriate for business and technical professionals, as well as academics. It serves as a concise introduction and tutorial, presenting understandable explanations and practical techniques. This book explores the rationale behind business rules, as well as the many opportunities presented by this innovative new approach. It explains key business-rule concepts and offers experience-based best practices for expressing business rules. In addition, the book looks at the role of business rules within the context of a wider trend towards model-based development and offers an accessible introduction to the underlying theory of business rules and notation. Topics covered include How the Business Rule Approach is changing the face of business and opening new areas of opportunity The direct impact of business rules on IT projects Organizing basic business knowledge Understanding business structure and processes Working successfully with BRS RuleSpeak, TM including rule categories and sentence patterns for rule statements Expressing business logic using decision tables An in-depth look at fact models Theoretical foundations, including formal constraints andpredicates Numerous appendixes address specific topics in business rule technology, such as the Pattern-R approach and notation, evaluating the truth value of a rule, IF...THEN syntax, and more.
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